Frequently Asked Questions

How do I receive my Discord role?

After your donation is processed, make sure you're in our support server. Your role will be assigned automatically within a few minutes. If you don't receive it within an hour, contact our support team.

Can I cancel my monthly donation?

Yes! You can cancel anytime through your payment provider or by contacting us. Your role will remain active until the end of your current billing period.

What payment methods are accepted?

We accept all major credit cards, iDEAL, Bancontact, and various other payment methods through our secure payment processor (Stripe).

How long does the donor role last?

For one-time donations, your role lasts for 30 days. For monthly donations, your role stays active as long as your subscription is active.

Where does my donation go?

Your donations go directly toward server hosting costs, API fees, and development time for new features. Every donation helps keep Mitsuki running and improving!